Refund policy

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.

Before starting any return, please contact us first at contact@essencedeshuiles.com so that our customer service team can guide you through the procedure.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Other items that cannot be returned:

  • Gift cards
  • Downloadable software
  • Some health and personal care products

To complete your return, you must provide a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations in which only a partial refund is granted (if applicable):

  • Any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.

If your request is approved, your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Note: In the event of a return or refund of an order that benefited from free delivery, the delivery costs may be deducted if, after the items have been returned, the remaining total of your order no longer exceeds the threshold required to qualify for free delivery.

Late or missing refunds (if applicable)

If you have not yet received your refund, please first check your bank account again.

Then contact your credit card issuer, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us at contact@essencedeshuiles.com.

Sale items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace an item if it is defective or damaged. If in that case you wish to exchange it for the same item, send us an email at contact@essencedeshuiles.com and we will tell you the address to send it to.

Gifts

If the returned item was marked as a gift when purchased and was shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift voucher will be sent to you by post.

If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first in order to give it to you later, we will send a refund to the gift giver and they will find out that you returned the item.

Shipping

To return a product, you must send it by post to:

  • Radial Italy
  • Via Leonardo da Vinci, 4-8
  • 20090 Cusago
  • Milano
  • Italy

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item worth more than 75 euros, you should consider using a trackable delivery service or purchasing delivery insurance. We do not guarantee that we will receive the item you return to us.