Shipping policy
SHIPMENTS
As soon as you place an order, it is processed immediately and you receive a confirmation email. Once payment has been confirmed, your order is sent by carrier according to your delivery zone.
DELIVERY ZONES AND RATES
France, Belgium, Luxembourg, Spain, Austria, Germany, Ireland, the Netherlands, Portugal, Sweden, Denmark, Finland, Poland, Andorra, the Czech Republic, Estonia, Monaco, Romania, Bulgaria, Croatia, Greece, Hungary, Lithuania, Malta, Slovakia, Slovenia, Cyprus: standard delivery €7.90, free on orders over €70.
Switzerland: delivery CHF 12 for purchases up to CHF 69.99, CHF 6 from CHF 70 to CHF 119.99, free from CHF 120.
United Kingdom: standard delivery £5.95, free on orders over £60.
Liechtenstein: delivery CHF 15.
Norway: delivery €18.90.
Iceland: delivery ISK 3,680.
DELIVERY INFORMATION
Delivery times are estimated from the date the order is shipped.
Outside metropolitan France and the European Union, customs duties or import taxes may apply when you receive your order. These charges are payable by the customer.
DELIVERY LOCATION
Always try to provide an address where someone will be available to receive the parcel, such as your workplace or a collection point.
If we have any questions about the order (delivery address, payment confirmation, out-of-stock products, etc.), we will contact you through our customer service team. We will wait three working days for a reply. The order will not be shipped until we have received a reply. If we receive no reply within this period, we will cancel the order and refund the customer.
DELIVERY TIMES
Orders are shipped within 24 to 48 hours (working days), for delivery within 3 to 5 working days (this is an estimate).
Once the order has been shipped, the customer will receive a confirmation email with the assigned shipment number and a link to track the order on the carrier's website.
Trying to track the order online as soon as the shipping confirmation email is received may not return any results. In fact, shipping information may take up to 24 hours after receipt of the shipping confirmation to be updated on the carrier's website.
Orders are delivered from Monday to Friday, except on local or national public holidays, to the address the customer provides when placing the order.
The customer can receive the order wherever they wish (except in post boxes), from Monday to Friday. To do so, simply give us an address where you will be present between 9 am and 6 pm on working days. A courier will make a delivery attempt at the address provided by the customer.
It is not possible to choose a specific delivery time, as it will depend on the route set by the carrier for the courier on the day of delivery.
When tracking the parcel on the day of delivery, an estimated delivery time will be shown by email or text message.
Delivery to an incorrect or incomplete address may result in the parcel being returned to Essencedeshuiles, which incurs additional costs for the customer. We therefore recommend that the customer always make sure that the delivery address given when the order is placed is correct and complete. Once the order has been processed, the delivery address cannot be changed.
Warning: rescheduling the delivery or changing the delivery address because of a missed delivery attempt or for any other reason must be handled by the customer directly with the carrier; you will receive all the information needed for this purpose.
Delivery times are indicative and are therefore only considered valid when there are no physical or structural obstacles (for example, incorrect addresses or force majeure events such as strikes, missed connections, bad weather, etc.).
SHIPPING COSTS
Shipping costs are calculated automatically by our system according to your delivery zone and are updated automatically when you add items to your basket. A minimum purchase amount qualifies for free delivery depending on the zone (see "Delivery zones and rates" above).